by johnhubcap Sat Oct 24, 2020 10:48 am
Hey bordonbert,
I didn't attempt to fix anything, but I opened up the case and didn't find a blown fuse, so it didn't look like an easy fix. Unfortunately, a factory reset was also not possible as the amp does not even turn on. I wound up contacting H&K, my retailer, and their authorized distributor near my area. The tech at the distributor didn't take a look at it as we were on the phone, but told me the symptoms were likely indicative of a power amp failure. Luckily, H&K includes a 3 year warranty on their products, so the tech informed me I could send it over to him for free repairs! My retailer told me they could ship it for me as well, so all may be well. On top of this, the tech told me if it was a fuse issue, we likely wouldn't be hearing the chirping.
All in all, Im happy with the customer service on the amp; H&K got back in less than a day, and the authorized distributor was really easy to talk to on the phone. I was worried I might have a costly repair or lemon on my hands, but it seems like Ill only need to wait a couple weeks max to get this thing back in working order; it's a great amp, and the integrated redbox feature is what really continues to make this amp work wonders for me.